22 Sep How to Lose Trust with Your Client
Are You Losing Trust with Your Client’s?
These past two weeks I’ve been teaching coaching fundamentals, and one of the things we reinforce in that class is building trust with clients. You see, trust is such an important element in any relationship, especially in client relationships.
It takes time to build trust with your clients and it’s easy to lose that trust. As a business owner/entrepreneur, your greatest job is to maintain the trust of your clients, employees or network. In the last month, I’ve noticed several things clients told me they’ve done that has caused them to lose the trust of someone in their network. I’ve made a list and added it below. Take a look at them and see if any stand out for you:
- Not Returning Calls
- Being Non-Committal
- Being too Clever
- Not Correcting Mistakes Promptly
- Over Billing
- Refusing to Apologize
- Taking them for Granted
- Telling Lies
- Withholding Information
Are you guilty of any of these? Take some time to connect and re-establish trust with your clients. Remember, it’s easier to keep a client than recruit a new one.
- Joyce Odidison is a Conflict Analyst, Speaker, Author, and the world’s leading expert on Interpersonal Wellness Competency Mindset teaching. Joyce is President & CEO of Interpersonal Wellness Services Inc. as well as founder and host of the Annual Global Workplace Wellness Summit. Joyce has authored five books and is also a Certified Coach Training Director and Founder of Coach Velocity School of Coaching. Joyce is a C-Suite level workplace wellness expert and trainer, working for over 24 years with governments, the private sector, non-profits, and post-secondary institutions struggling with difficult work relationships or stressful situations. She is host of the What’s Happening at Work podcast. Joyce can be reached at e-mail: www.joyceodidison.com or phone 1 877 999-9591 www.interpersonalwellness.com